“Verbraucherzentrale Bremen e.V.“ Consumer Advice Centre

Verbraucherzentrale Bremen Bremehaven

The information centres (Beratungsstellen) of the consumer advice centres (Verbraucherzentralen) in the state of Bremen provide support and advice for consumers who have high energy costs and/or are facing the threat of electricity cut-offs.

The information centres provide support and advice on the following topics:

  • Checking your heating bill
  • Energy-saving user behaviour
  • Saving electricity/energy
  • Checking and receiving advice on your tariff or changing your electricity or gas provider
  • Consumer right (energy right)

Energy budget advice:
If you have problems paying your electricity bill, the Verbraucherzentrale will help you

  • Optimally plan your household finances
  • Find energy-saving opportunities
  • Secure your power supply in the long term and prevent electricity shut-offs
  • If you are threatened with an electricity shut-off.

As required, the Verbraucherzentrale assists with managing your outstanding payments, contacting and negotiating with your energy provider and arranging further counselling services.

Energy checks at consumers’ homes:

  • Building check for homeowners
  • Basic check (flat) for tenants and owners
  • Heating check for tenants with the written consent of the owner

Personal energy consultation in the counselling centres is free of charge. The basic check for tenants and homeowners is also free of charge. Further energy checks cost €30. Low-income households with corresponding proof (e.g. receipt of BAföG [federal student’s assistance], housing subsidy, AsylbLG [asylum seeker’s assistance], welfare benefits) receive all energy counselling services free of charge.

Verbraucherzentrale Bremen e.V.
Beratungszentrum Bremen (Bremen Advice Centre) | Altenweg 4 | 28195 Bremen
Energy consultations by appointment: Tel: +49 421 160777

Consultation hours for energy consultations:
Monday to Friday: 9:00am-1:00pm
Tuesday: 2:00pm-6:00pm
Thursday: 3:00pm-8:00pm

Open consultation hours for consumer rights advice:
Monday to Thursday: 10:00am-6:00pm
Friday: 10:00am-1:00pm

Energy Consultations in Bremen-Nord (in the Stadtbibliothek library)
Aumunder Heerweg 87 | 28757 Bremen
Energy consultations by appointment: Tel: +49 421 160777
Consultation hours: Thursday: 12:00pm-3:00pm

Beratungsstelle Bremerhaven (Bremerhaven Information Centre)
Barkhausenstrasse 16 | 27568 Bremerhaven
Energy consultations by appointment: Tel: +49 471 26194
Consultation hours:
Monday: 9:00am-12:00pm and 2:00pm-6:00pm Open consultation hours for consumer rights advice:
Monday: 9:00am-12:00pm and 2:00pm-6:00pm
Tuesday, Thursday and Friday: 9:00am-12:00pm



Aktionsgemeinschaft arbeitsloser Bürgerrinnen und Bürger

The Action Group for Unemployed Citizens (Aktionsgemeinschaft Arbeitsloser Bürgerinnen und Bürger/agab) provides support and advice for individuals in precarious circumstances regardless of whether they claim benefits according to Books II and XII of the German Social Security Code (SGB). The support and advice provided by agab mainly focuses on the following topics:

  • Shortages of money
  • Accommodation costs (incl. all energy costs)
  • Using potential services and offers in the social welfare system

agab helps you to deal with your financial problems by conducting negotiations with swb and referring you to the Social Services Department (Amt für Soziale Dienste), the Jobcenter or debt counselling centres.
All consulting services are free of charge.

“agab Aktionsgemeinschaft Arbeitsloser Bürgerinnen und Bürger e.V.” Action Group for Unemployed Citizens
Grenzstrasse 122 | 28217 Bremen, Germany
Tel: +49 421 395297
Consultation hours:
Monday and Thursday: 9:00am-12:30pm
Tuesday: 2:00pm-5:30pm
Wednesday (women only): 9:00am-1:00pm (by appointment only)
Tel advice: +49 421 395250 or +49 421 395297
Wednesday: 10:00am-12:00pm